Everything you’d ask before you see it.
How Aera works, who it’s for, and what it will and won’t do on its own.
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About Aera
What is Aera?
Aera by WebPT is the first intelligent platform for rehab therapy. It connects clinical, financial and operational work and completes it from start to finish, learns how your practice operates, and lets you decide what runs automatically and what needs approval. The goal is to eliminate routine administrative work, so your team can focus on what needs their judgment.
Who decides what Aera does automatically?
You do. Practices set, function by function, what Aera runs automatically, what needs approval, and what comes to a person, with a full audit trail.
Who is Aera for?
Physical therapy, occupational therapy and speech therapy practices. Aera is built for everyone in the practice: clinicians, the front office, billers, practice owners, and the patients themselves.
What functionality is included in Aera?
Aera’s capabilities are organized into key groups representing intelligent workflows across the entire practice: Aera Intelligence (the core AI that connects the practice), Aera Clinical (documentation), Aera Operations (front office), Aera Command (practice intelligence), Aera Companion (patient engagement), Aera Revenue (revenue cycle) and Aera Growth.
Does Aera include an AI scribe for physical therapy?
Yes, and it is more than an ambient scribe. Aera Clinical understands what is happening as care is delivered and connects it to the patient’s history, plan of care, payer requirements and clinician preferences, building the note in real time.
Do therapists still start from a blank chart?
No. Before the visit, Aera assembles the referral, prior visits, goals, outcomes and authorization status, and prepares the right note for the visit and payer, so therapists walk in already knowing their patient.
Does Aera sign notes or submit claims on its own?
No. Aera never signs a note; only a licensed clinician can, and anything that needs clinical judgment requires sign-off. For everything else, you decide what runs automatically and what waits for approval. Every action is visible, with a full audit trail.
How is Aera different from AI added to an existing system?
Aera isn’t an add-on. It’s the first intelligent platform for rehab therapy: instead of helping with one isolated task, it completes work start to finish across clinical, financial and operational data, so when a note is signed, billing already knows. The scribe is one piece of an intelligence that covers the whole course of care.
Does Aera replace the EMR my practice uses today?
Yes. Aera isn’t an add-on to the system you use now. It’s one platform for your whole practice: documentation, scheduling and intake, billing, patient engagement and reporting all run in Aera, connected by Aera Intelligence, so work moves from start to finish without switching between tools. Our team plans the move with you.
How does Aera help reduce claim denials?
Aera Clinical checks compliance and payment readiness in one pass at sign-off, before the claim leaves. Aera Revenue then moves claims through submission, follow-up, payment and reconciliation, learns from every denial, and brings complex issues to billers with the cause, the evidence and the fix.
What does Aera do for the front office?
Aera Operations runs the front office end to end: referrals, benefits verification, scheduling, cancellations, reminders and payments. Referrals arrive scheduled, benefits arrive verified, and cancellations backfill from the waitlist, so staff manage exceptions, not workflows.
What does Aera do for practice owners?
Aera Command tells owners what is happening across the practice before they have to ask, and what to do about it. Ask how any location is doing and get the answer from live data, with the reason behind it.
What do patients get with Aera?
Aera Companion keeps patients engaged between visits with home exercise programs, messages, appointments and bills, all in one place. Intake, insurance and cost are settled from home before they arrive.
How long does it take to learn Aera?
There are no click-paths to memorize. You ask Aera the way you would ask a colleague, and it keeps learning your clinic, so onboarding happens without the binder.
How can I see Aera?
Get started with Aera for your own clinic’s workflow. Bring a real question from your practice, ask it out loud, and watch Aera answer it and do the work before the demo ends.
Getting started and pricing
We already use WebPT. What changes?
WebPT Members get a guided path to Aera, and our team plans the move with you. WebPT stays fully supported either way, and nothing about your current subscription changes until you decide to move.
What happens to the information I give you?
Your details go to our team when you submit the form, and only so we can set you up or get in touch.
Does Aera sign notes or bill without us?
No. Aera never signs a note; only a licensed clinician can. Your practice decides what runs automatically and what needs approval, and everything Aera does is visible, with a full audit trail.
What happens after I submit?
You continue to the Aera self-service portal, where you create your account, validate your practice’s TIN and get started with Aera the same day.
What do I need to get started?
Your practice’s TIN (Taxpayer Identification Number), which the portal uses to validate your practice, and a credit card.
Can I change my answers?
Yes. Use “Change answers” on the form to go back and update them.
What happens to these details?
They set up your account and go to our team so we can help if you need it.
Can I talk to someone instead?
Yes. Go back to Get started and change your answers, and our team will reach out.
How do I get started?
Click Get started and leave your details. Our team reaches out and sets up your practice with you.
We already use WebPT. What changes?
WebPT Members get a guided path to Aera, and our team plans the move with you. WebPT stays fully supported either way, and nothing about your current subscription changes until you decide to move.
Can I talk to someone instead?
Yes. Click Get started and leave your details, and our team will reach out.
Aera Intelligence
What is Aera Intelligence?
Aera Intelligence is the connected AI that runs underneath every workflow in an Aera rehab therapy practice. It holds clinical, financial and operational context at the same time, so it can complete entire tasks from start to finish, trace a problem back to its cause, and get smarter about your practice with every note, claim, denial and outcome.
How is Aera different from other rehab therapy software?
Most software digitizes the administrative burden without removing it. Aera Intelligence understands the patient, clinician, schedule, payer and claim as one connected picture, so it acts rather than just records, carrying multi-step work across scheduling, documentation, authorization and billing without a handoff.
What does Aera Intelligence learn from?
Real activity in your practice, not a settings menu: payer behavior, how each therapist documents, referral sources, scheduling realities and your standard operating procedures. Problems you solve once stop coming back.
Who stays in control of what Aera does?
You do. Autonomy is set by the practice, function by function, and everything Aera does is visible with a full audit trail. Decisions that require clinical judgment or human expertise always need sign-off.
Aera Clinical
What is Aera Clinical?
Aera Clinical is the therapist’s support system across the entire patient encounter in rehab therapy. It assembles the full patient and payer picture before the visit, reasons alongside the clinician while care happens, and builds a compliant, payment-ready note in real time, so documentation is finished within minutes of the patient leaving.
Is Aera Clinical an AI scribe for physical therapy?
It is more than an ambient scribe. For physical, occupational and speech therapists, Aera Clinical captures the encounter ambiently and understands what is happening as care is delivered, connecting it to the patient’s history, plan of care, payer requirements and the clinician’s own preferences while it builds a structured note.
How does Aera Clinical prevent denials before a note is signed?
At sign-off, one pass checks CPT codes against what was documented, authorization limits, skilled-care evidence and internal consistency. If the documentation does not yet support a code, Aera Clinical says exactly what is missing, so the gap is fixed in the note instead of becoming a denial weeks later.
Does Aera Clinical sign notes automatically?
No. Aera Clinical never signs a clinical note. It drafts and checks the note; the licensed clinician reviews and signs.
Aera Operations
What is Aera Operations?
Aera Operations runs the rehab therapy front office end to end. Referrals, eligibility, intake, scheduling, reminders, cancellations, authorization tracking and patient payments are handled as one connected workflow, so patients arrive ready and front desk staff manage exceptions, not workflows.
Can AI automate referral intake for a physical therapy clinic?
Yes. Aera Operations reads referrals that arrive by fax, email or portal, around the clock. It extracts patient, referring provider and referral details, creates the patient record and episode of care, and starts outreach to get the patient scheduled, bringing staff in only when a patient needs a personal touch.
How does Aera Operations fill cancellations and reduce no-shows?
It identifies appointments at risk of cancellation or no-show, reaches out by phone, text and email, and works the waitlist, matching each opening to patients by preferred days, times, providers and real-life constraints.
How does Aera Operations handle insurance verification and authorizations?
Eligibility is verified in real time as an appointment is offered, and co-pays, authorization limits, provider credentialing and coverage changes are monitored throughout the plan of care, so every visit scheduled is cleared to be seen and paid.
Aera Command
What is Aera Command?
Aera Command is practice intelligence for rehab therapy owners and leaders. It brings clinical, operational and financial performance into one live view, tells you what is happening across your practice before you have to ask, and recommends what to do about it, with full context.
How is Aera Command different from a reporting dashboard?
Reporting shows what happened. Aera Command learns what you monitor and what normal looks like, then explains what changed, what is driving it, the impact and the next step. There is no report to remember or rebuild.
Can I ask Aera Command questions in plain language?
Yes. Ask about performance in plain language and move from practice-wide numbers to the patient, claim, visit or note behind them.
Does Aera Command work across multiple clinic locations?
Yes. It gives one view across the whole organization while preserving each location’s context, so owners can compare performance, spot outliers, see what is working differently and drill into the drivers.
Aera Companion
What is Aera Companion?
Aera Companion is where rehab therapy patients live between visits: intake, home programs, messages, progress tracking, appointments and bills in one place. It keeps patients engaged in their own recovery and gives therapists clinical context they would otherwise never see.
Does patient progress in Aera Companion reach the therapist?
Yes. Patient-reported outcomes and home program progress flow into the same record, so the therapist sees what happened between visits in context.
Can patients reschedule and pay bills in Aera Companion?
Yes. Patients get reminders, reschedule on their own and see their full booked series. Bills come with clear balances, plain-language explanations of charges, stored payment methods, payment plans and receipts.
Aera Revenue
What is Aera Revenue?
Aera Revenue manages the rehab therapy revenue cycle from documented care to collected revenue. It prevents avoidable claim issues before submission, automates routine billing and payment work, and follows each claim through resolution, bringing billers only the exceptions, with the root cause and next step already assembled.
How does Aera Revenue reduce claim denials?
It checks documentation, coding and payer requirements while the clinician is still in the note, so gaps are corrected before signing and more claims go out clean the first time. When a denial does happen, Aera traces it to the source and applies the correction upstream.
Does Aera Revenue submit claims automatically?
Yes. Clean claims move from signed notes through submission, status monitoring, correction and payment automatically. You decide what runs on its own and what waits for approval, and billers work only the claims that need judgment.
Does Aera Revenue handle patient billing too?
Yes. Balances are delivered by text and email, with online payments, card on file, self-service payment plans and pay-later options, and follow-up continues until each balance is resolved.
Aera Growth
What is Aera Growth?
Aera Growth helps rehab therapy practices bring in more patients, keep them engaged through care and grow the clinic over time. It manages your online presence, turns website visitors into booked appointments, identifies patients at risk of dropping out, brings past patients back when they need care again and strengthens relationships with referring providers.
Do I need a marketing team to use Aera Growth?
No. Aera keeps your listings, reviews and social media current from one place, and groups patients by what is actually happening in their care, so the work to grow the clinic keeps moving even when no one has time to manage it.
How does Aera Growth keep patients from dropping out?
Aera watches signals such as attendance, appointment patterns, home program participation, outcomes and satisfaction. When a patient shows signs of dropping out, Aera reaches out based on the likely reason, like a scheduling reminder for a plan of care that isn’t fully booked.
Can patients book from our website with Aera Growth?
Yes. Prospective patients can review services and clinicians and schedule directly on your website, without calling, creating another login or being sent to a third-party scheduling site.
For your team and your patients
How does Aera reduce documentation time for physical therapists?
Aera captures the visit ambiently and builds the record in real time, with the patient’s history, plan of care and payer requirements already in context. The therapist reviews and signs instead of writing, so documentation that used to take 15 to 20 minutes after each session becomes a quick review.
Do I start each visit from a blank chart?
No. The referral, surgical notes, prior visits, goals, outcomes and authorization status are assembled and summarized before you walk in, so the first minutes of the visit go to the patient, not to catching up.
Does Aera check compliance and coding before I sign?
Yes. Compliance and coding are checked as the note is written, in your own workflow, so documentation gaps, coding mismatches and record conflicts are corrected before you sign instead of becoming denials weeks later.
Does Aera sign notes for me?
No. Aera never signs a clinical note. It drafts and checks the note; only the licensed clinician reviews and signs.
What does Aera do for a physical therapy front desk?
Aera runs the front office end to end: referrals, benefits, scheduling, cancellations, reminders and payments. Referrals show up scheduled, patients arrive ready, and your staff manage exceptions, not workflows.
Can Aera schedule referrals automatically?
Yes. Referrals that arrive by fax, email or portal are read and entered around the clock, the patient record is created, and outreach starts right away, so referrals show up scheduled instead of sitting in a queue.
How does Aera fill cancellations?
It spots appointments at risk of cancellation or no-show, reaches out by phone, text and email, and fills openings from the waitlist with patients whose preferred days, times and providers match the slot.
Does Aera replace front office staff?
No. Aera handles the routine work so your team can be present for patients and focus on the moments that need a person.
How does Aera help rehab therapy billers?
Routine claims and corrections are handled automatically, and the work that needs a biller’s expertise arrives with the root cause and a recommended next step already assembled. Clean claims go out the door the first time.
How does Aera reduce claim denials in physical therapy?
Documentation, coding and payer requirements are checked while the clinician is still in the note, so gaps are fixed before the claim is created. When a denial does come back, Aera traces it to the source so the pattern is caught before the next note is written.
Does Aera trace denials to their cause?
Yes. Every denial is traced to the line of documentation or payer rule behind it, so your biller starts with the fix, not research.
Will Aera replace billers?
No. Aera handles routine claims so billers can work the ones that need judgment, with the cause and next step already clear.
What does a practice owner see in Aera?
Clinical, operational and financial performance in one live view, across every location, with recommended actions before issues affect the business. You know before someone has to tell you.
Can Aera explain why a clinic’s numbers changed?
Yes. Aera explains what changed, what is driving it, the impact and the next step, using connected clinical, operational and financial data, and lets you drill into the patient, claim, visit or note behind any number.
Can I ask Aera questions about my practice?
Yes. Ask in plain language and Aera answers from your live data, with the context behind the answer and a recommended next step.
Does Aera work across multiple locations?
Yes. Owners get one view across the organization while keeping each location’s context, so they can compare performance, spot outliers and see what is working differently.
What is the patient experience like with Aera?
Patients get intake, home programs, messages, progress, appointments and bills in one place. Care doesn’t stop at the door, and every patient feels known, supported and expected.
Do patients still fill out paper forms?
No. Intake is completed from home before the first visit, along with what to expect and who their therapist is.
How do patients get their home exercise program?
Via the patient portal component of Aera Companion, with video and written guidance, plus direct messaging with their care team and a view of their progress and milestones.
Can patients see and pay their bills online?
Yes. Bills come with clear balances and plain-language explanations, and patients can pay online, use a stored card or set up a payment plan.
No questions match that yet. Ask our team.
Still curious? See how Aera Intelligence works or get started.