# Ask Aera question library | Aera by WebPT Source: https://meetaera.com/ask/ > The questions practice owners, clinicians, the front desk, billers and patients can ask Aera, and how Aera answers, for PT, OT and speech therapy practices. ## One intelligence. Every question. Ask Aera anything about your practice, the way you’d ask a colleague. Here are 39 to start. Pick one and see how Aera answers. These are samples. Aera answers any question about your practice, from its own clinical, financial and operational context. Your whole practice, one question away. ### How did Riverside do this week? Arrival rate 78%, down 14 pts from its 92% baseline Most missed visits trace to authorization delays Estimated impact: $3,200 this week ### What should I fix first? Pre-verify Thursday’s 31 visits at Riverside Recovers most of this week’s missed revenue Ready to run, waiting for your approval ### Compare utilization across locations. Valley 91% · Riverside 82% · Downtown 88% Riverside gap is Tuesday and Thursday afternoons Two therapists have open blocks to fill ### Give me the morning brief. Arrivals on track at Valley and Downtown Riverside needs Thursday’s visits pre-verified Nothing else needs you today ### Which referral sources sent the most patients this quarter? Dr. Patel’s office leads with 42 referrals Most of them finished their plan of care Two newer sources are growing month over month ### Where are we losing visits? Most cancellations land on Monday mornings Riverside has the longest waitlist Filling Monday openings is ready to run, waiting for your approval ### How are collections this month? On pace with last month Three payers are paying slower than usual Follow-up is already under way on the oldest claims ### Which providers have open time next week? Dr. Chen has 6 open blocks, Dr. Brown has 4 Waitlist patients match most of them Offers go out when you approve Walk in already knowing. ### What does Elena Ruiz’s post-op protocol require in week 6? Progress to active-assisted flexion; begin light rotator cuff isometrics Her flexion is at 145° across the last two visits Progress note is due at this visit, prepared for you ### Summarize Marco Alvarez before I go in. Visit 5 of 12 · left knee, post-op Pain down from 6 to 3; home program at 80% Authorization covers this visit and 7 more ### Is anything missing before I sign? Codes supported by 41 documented minutes One gap: add today’s pain rating to support progress Everything else is ready to sign ### Who on my schedule today is behind on their home program? Two patients are under half this week Marco Alvarez skipped the last three days A check-in message is ready for your OK ### Which of my patients are due for a progress note? Three are due this week Elena Ruiz is due today, prepared for you ### What did the referring surgeon ask for? Protect the repair for six weeks No resisted external rotation until week 8 Precautions added to today’s note ### Draft a home program from today’s visit. Three exercises drafted from today’s session Video and written steps included Sends to the patient when you approve ### Has Grace Okafor’s pain changed since her evaluation? Down from 7 to 3 across 6 visits Night pain resolved last week Trend ready for her progress note Your front desk, already caught up. ### Schedule Elena Ruiz per her plan of care. Booked for 12 visits around her preferred mornings Authorization verified through visit 8 First session Tuesday 9:00 AM with Dr. Brown ### Reschedule John Jones. Three options offered by text He picked Thursday 10:15 AM with Dr. Chen ### Who can take the 3:00 PM opening today? Two waitlist patients match the slot and their constraints Maria Ortiz confirmed by text Nobody picked up the phone ### Which referrals came in overnight? Four arrived by fax and portal Three are scheduled, one is waiting on an authorization The authorization request is already sent ### Who on today’s schedule isn’t verified yet? Everyone is verified except one Sam Lee’s plan changed this month New card requested by text ### Send reminders for tomorrow. Reminders sent for 42 visits Two patients asked to reschedule ### Who still needs to finish intake? Three new patients this week Two finished from home since yesterday A reminder went to the third this morning ### Is Maria Ortiz’s authorization still good? Runs out before her plan of care ends Extension request drafted, waiting for your OK Fix the cause, not the claim. ### Show me my UHC denial trends for the past 3 months. Driven by missing documentation for 97530 Documentation guidance updated for the next note ### Why are Cigna denials up? Pattern identified across 23 of 31 denials Root cause traced to one modifier pairing Scrubbing rule recommended, waiting for approval ### Show me the line that caused John Jones’s 10/30 denial. Denial → claim → charge → note, followed automatically Units billed weren’t supported by documented minutes Fix ready, with the evidence attached ### Which claims are at risk this week? Six claims were missing a modifier Four are fixed already, two need a look Both are in your queue ### What’s waiting on follow-up? 18 claims are past 30 days Payer status pulled for each one Calls are only needed on three ### Post yesterday’s payments. Payments posted for 64 claims Both traced to their cause ### Which payers are slowest to pay? Two payers average over 40 days Most delays trace to one missing form A fix is added to the claim checks ### Why was claim 4471 denied? Traced to the visit note Documented minutes support the units Corrected claim ready for you to send Patients ask too. Aera answers. ### Can I move Thursday’s visit? Two openings with Dr. Chen: Wed 4:30 PM or Fri 8:00 AM She chose Friday; her series stays on track No call to the front desk ### What’s on my home program today? 3 exercises with video, about 12 minutes Day 9 of 14 · you’re 80% toward your goal Your therapist sees today’s progress ### Why do I owe $25? Your plan covered the visit after a $25 copay Card on file, or set up a payment plan Receipt sent when you pay ### When is my next visit? Thursday at 4:30 PM with Dr. Chen Visit 6 of 10 in your plan A reminder comes the day before ### How am I doing? Your knee bends 20° more than when you started You’re ahead of your plan Your therapist sees this before each visit ### Can I send my therapist a message? Message sent to Dr. Chen She usually replies the same day Her answer shows up right here ### Do I need to bring anything to my first visit? Your intake is done, nothing to fill out Wear comfortable clothes you can move in Your $25 copay is on the card you saved Ask anything. No reports to build and no menus to learn. ## One form. Our team takes it from there.