# Aera Companion: patient engagement for rehab therapy | Aera Source: https://meetaera.com/aera-companion/ > Aera Companion keeps therapy patients engaged between visits with home exercise programs, messages, appointments and bills, all in one place. ## Where patients live between visits. Intake, home programs, messages, progress, appointments and bills in one place. Every patient feels known and supported. Nora Bennett Left hip · Visit 4 of 10 - Home program 5 of 6 days - Glute bridges 2 × 10 → 3 × 12 - Goal: garden 30 min Day 9 of 14 She’s ahead of plan. Dr. Chen sent her a note to keep going. Nora’s week, between visits. All in one place for her. - Home program finished Mon 7:10 pm - Message answered by Dr. Chen Tue 9:02 am - Visit moved to Friday 8:00 Wed 6:45 pm - Balance paid with card on file Thu 8:30 am **60s** Or less for appointment check-in **90%** Of patient balances collected within 30 days **60%** Of appointments rescheduled without a phone call **57%** Higher plan of care completion rates Based on practices using Aera in early access. ## Aera Companion carries the patient relationship outside the four walls of the clinic. ### Patients arrive ready for day one. Intake at home, matched to the right therapist. ### Care that continues at home. Home programs, messages and progress in one place. ### The whole series, always in view. Reminders and rescheduling, without a phone call. ### Bills patients understand. Clear balances, payment plans and receipts. ## Better outcomes. A more satisfying care experience. ### HEPs directly from the visit Assigned during the visit and delivered immediately with video and written guidance, with no separate handoff. Home program · Elena Ruiz From today’s visit · right shoulder · about 12 min 2 × 10 each side · daily - 0:42 3 × 12 · light band - 0:55 2 × 10 · slow on the way down - 0:38 Sent to her phone at 10:43 am, with video and written steps. ### Intelligent self-service scheduling Patients reschedule against real availability, without calling the front desk or disrupting their booked series. Elena moved her own visit. No call to the front desk. Dr. Chen · booked Grace Okafor Rescheduled Elena Ruiz, moved from Tuesday Dr. Park · booked Dev Patel ### Progress-aware engagement Goals, outcomes and progress recognize meaningful milestones and reinforce momentum where engagement can drop. Grace Okafor Left knee · Goal 2 of 3 - Stairs without the rail 8 of 10 days - Home program 5 of 7 days - Pain 4 → 2 She climbed the stairs without the rail. Aera sent her a congratulations. ### Connected patient communication Home programs, messages, reminders, outcomes, appointments and progress in one continuous experience. Marco’s week, all in one place. Messages, reminders, progress and visits together. - Message from Dr. Chen answered Mon 9:02 am - Home program reminder sent Tue 7:00 pm - Progress shared with Dr. Chen Wed 8:15 pm - Next visit booked · Fri 4:30 Thu 6:10 pm ### Self-service financial experience Understand balances, keep a card on file, pay digitally, set up payment plans or pay later from any device. Marco’s balance, handled his way. - $84 after Aetna’s portion - 3 of 3 plan payments made - 0 calls to billing ## Patients ask too. Aera answers. No reports. No clicks. Just ask, and Aera answers with the context and does the work. ## Engagement isn’t a soft metric. It’s adherence, outcomes, and retention. Patients who feel known are more likely to keep appointments, complete care, and come back. - Intake from home, home programs delivered instantly, appointments they can manage themselves. - They can reach their therapist between sessions instead of waiting for the next visit. - They see their own progress, and they understand what’s happening and why. - They know how the patient progressed between visits, from reported outcomes and home program progress. - Higher compliance, because patients have video and can ask questions. - Less time explaining. Education content and progress arrive before the session. - Higher engagement means higher adherence, which means better outcomes. - Reduced no-shows: patients invested in their care show up. - Better satisfaction and retention, and patients who feel cared for come back. ## Recovery doesn’t happen only in the clinic. ## Most patient tools stop at the appointment. This one stays with the recovery. It runs on the same record as clinical and billing, so what a patient reports between visits reaches the plan. Stores documents the patient has to go looking for Delivers home programs with video the moment the session ends Sends a generic appointment reminder Triggers proactive outreach where engagement can start to drop Hands out home programs on paper at the door Feeds reported outcomes and home program progress straight into the clinical picture Keeps outcome scores in a separate system Recognizes milestones so patients can see their progress, not just log it Presents a bill in medical billing language Explains cost and coverage in language patients actually use > “It’s like you read my mind about all I always wanted and made it reality!” From a practice at an early look at Aera ## Is Aera right for your practice? Leave your details. Our team takes it from there. ## Aera Companion runs on Aera Intelligence. The same clinical, financial and operational context as every other solution group. ### Aera Intelligence Every patient, therapist, visit, payer, and claim is connected, giving Aera’s AI agents the context to reason, act, and complete the work. Here’s what just happened across your practice. - Referral scheduled · Operations Benefits verified, plan of care booked - Note signed · Clinical Claim built, codes checked - Claim submitted clean · Revenue Payer rules checked before it went out - Arrival dip flagged · Command Fix ready for the owner ### Aera Clinical Know your patient before the visit starts. Aera builds the note as you treat and checks it against payer rules before you sign. Marcus Bell ACL rehab · Visit 5 of 12 - Knee flexion 95° → 118° - Pain 6 → 3 - Home program 6 of 7 days Aera scribe · writing the note - Pain 3/10, worst going down stairs - Flexion 118°, up 23° since visit 1 - Plan: add step-downs to home program Compliance check: no stair goal in the plan of care Stair goal added · note is compliant ### Aera Operations Referrals, scheduling, coverage, and patient payments, handled end to end. Your staff handles the exceptions. I got ahead of Dr. Chen’s Thursday. Nothing for the desk to do. Open slot filled Booked from the waitlist overnight Likely cancellation Marco Alvarez, based on past visits Backup lined up Priya Shah is on standby by text Authorization renewed Requested before visit 12 ran out ### Aera Command Know before someone has to tell you. Aera watches your practice, explains what’s driving the numbers, and recommends the next step. Riverside arrivals are slipping. I found why and have a fix ready. ▼ 14 pts below baseline 31 visits in the next two weeks Pre-verify all 31 and renew the auths Approve the fix Fix approved ### Aera Revenue Claims built to be paid. Aera catches payer requirements before sign-off, moves claims through to payment, and brings your biller only the exceptions. A denied claim is now paid. I traced it back and fixed the cause. - Denied Coverage ended, the patient switched plans - Traced back to the front office Check-in used the old insurance card - Fixed at the source New plan on file, claim sent to the right payer - Fixed - Resent - Received - Accepted - Paid Coverage now checked at every check-in Gap closed ### Aera Growth A full set of marketing tools connected to the rest of your practice, so you reach the right patients at the right time and keep your schedule growing. Next week had 9 open slots. I filled every one. Mon Tue Wed Thu Fri - 4New referrals - 3Due for a visit - 2Past patients back ## Everything in Aera Companion. Working as one. - Therapist matching and profiles - Direct therapist messaging - Balance and bill visibility - Patient scheduling preferences and life-context capture - Home exercise program with video and adherence tracking - Patient portal and progress dashboard - Milestone recognition and engagement coaching - Digital payments, card on file, and self-service payment plans - Configurable digital patient intake - Automated appointment reminders - Intelligent self-service scheduling ## Questions about Aera Companion ### What is Aera Companion? Aera Companion is where rehab therapy patients live between visits: intake, home programs, messages, progress tracking, appointments and bills in one place. It keeps patients engaged in their own recovery and gives therapists clinical context they would otherwise never see. ### Does patient progress in Aera Companion reach the therapist? Yes. Patient-reported outcomes and home program progress flow into the same record, so the therapist sees what happened between visits in context. ### Can patients reschedule and pay bills in Aera Companion? Yes. Patients get reminders, reschedule on their own and see their full booked series. Bills come with clear balances, plain-language explanations of charges, stored payment methods, payment plans and receipts. [See every question about Aera](https://meetaera.com/faq/#companion) ## See what it feels like when it works.